Purchasing

By submitting your purchase request, you agree to provide us with a full and complete payment including any delivery charges where applicable. You also agree to provide us with correct delivery details including your post code and your telephone number. Payment can be made through Paypal (with or without a Paypal account), Direct Bank Transfer or Cash on Collection. All payments must be in full before Musical Money Ltd can release any item.

Warranty Policy

When purchasing goods from Musical Money Ltd, customers are entitled to assume:-

• The goods they are purchasing are of satisfactory quality unless described otherwise.
• The goods are fit for all purposes for which they are supplied unless described otherwise.
• The goods are safe and durable unless described otherwise.
• That where any written description is applied to the goods, that the goods match that description.

If the above are breached, the customer may be entitled to certain remedies which include refund, repair or replacement subject to availability.

Delivery

Items purchased before 11am are usually dispatched same day for next day delivery using either DPD, DHL. Items will require a signature on receipt. Items sent by Royal Mail may take slightly longer. All items delivered will be insured to their full value. Although we endeavour to ensure that all items arrive on time, Musical Money Ltd can not be held responsible for delays that may be caused by independent delivery companies.

Return Policy

Under distance selling regulations, you have a 14 day cooling off period. If for any reason you no longer want your item, you must inform us in writing, within 14 days from receiving your purchase. The cost for returning un-wanted items will be your responsibility. Any un-wanted item must be returned in exactly the condition it was described when sold. Returned items must be sent via a tracked and signed for delivery service, they must be insured to their full value and they must arrive back to us within 5 working days.

You may also return an item if it arrives to you in a faulty condition. We need to be informed within 14 days of receipt that an item is faulty. Any later, we can not be held responsible for miss-use of equipment once it is away from our premises. All postage costs for returned faulty equipment including the original postage will be covered by us.

Free Nationwide Collection Service

• Free Nationwide Collection is available for items that you sell or part exchange to us only.
• Free Nationwide Collection is only available from Monday-Friday. Free Nationwide Collection or any other courier collections are not available for weekends or bank holidays.
• For Free Nationwide Collection to be completed, someone will have to be available at the agreed collection address to hand the parcel to the courier.
• Free Nationwide Collection applies to items 25kg and under in weight and upto and including dimensions of 120cm x 70cm x 70cm only. For larger, heavier items, please contact for details and pricing.
• Free Nationwide Collection applies to mainland England, Wales and Scotland only (not including Scottish Highlands). UK islands, Northern Ireland, Scottish Highlands, please contact for details and prices.
• Free Nationwide Collection is a free service offered by Musical Money Ltd and as such we reserve the right at any time, to refuse Free Nationwide Collection.
• Items collected using Free Nationwide Collection Service must be boxed. Anything sent without a box will not be insured and will be subject to a surcharge of £24.50.

Guitar Box Supply Service (GBSS)

• GBSS is available solely for customers who are selling their guitars/equipment to Musical Money Ltd
• GBSS cost is £17.00 including free delivery – paid back in full on return
• Two box sizes are available
• Box internal dimensions are provided in the description before you purchase. It is your responsibility to ensure the box you order is the right size. Ordering the wrong size will result in no refund being paid
• Used boxes may be supplied
• Box must be returned in usable condition
• Box must not be cut, folded, flattened, or incur any other modifications that could affect its use
• 5m of bubble wrap, 1 roll of brown parcel tape and Instructions are supplied with each order
• When using our GBSS, it is your responsibility to ensure your equipment is packed safely. If your equipment needs extra packaging (bubble wrap, rolled up newspapers etc), you must provide this
• Shipping insurance will be void if equipment is deemed to be packed unsuitably
• Musical Money Ltd reserves the right to refuse GBSS at any time

Packaging your own equipment

It is the responsibility of you the seller to make sure your equipment is packed safely and securely for the duration of the delivery to our premises. If when your equipment arrives the packaging is unsecure and unsafe, photographic evidence will be taken before the equipment is opened and if necessary, video evidence will be taken also. It is up to the discretion of the Musical-Money team to decide whether the packaging was suitable for the equipment concerned. If the packaging turns out to be inadequate, Musical-Money Ltd can not be held responsible and will not be held liable for such damage.

Unsuitable or unsecure packaging means, a piece of equipment that has been exposed to the edge of the packaging. There should always be enough packaging (bubblewrap or the like) between the equipment and the edge of the packing box. This will allow the packaging to cushion any small impacts that may occur during the course of delivery.

Valuations and Re-Negotiation

The value of your equipment will be agreed between you and the Musical-Money team. We will provisionally value your equipment based purely on the description you give. If you are satisfied with the provisional valuation and decide to sell we will give your equipment a full inspection.

On receipt of your equipment at our premises, a full inspection of your equipment will be carried out by the Musical-Money valuation team and provided your description is accurate, we will process your payment. The valuation team may need to take necessary steps to authenticate certain instruments or equipment. If the Musical-Money team decides your equipment has been described incorrectly, the valuation team will contact you with details of the discrepancy and you will be given the option of agreeing a revised figure, or returning your item back too you, at your cost.

Payment options

Upon agreement of a final price your payment will be processed within 24 hours. We offer a range of payment options.

Direct Bank Transfer, varies from bank to bank, usually, 2hrs but can take upto 5 days. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.

PayPal payment is also offered but PayPal charges will apply and Musical-Money Ltd can not and will not be held responsible for these charges.

Cash payments after valuation at the Musical-Money premises.

Postage options for items bought by Musical Money Ltd

Let us arrange the courier for you (recommended). This will be a tracked and recorded service with full insurance. You must pack your equipment securely and safely (see Packaging).

Items will be collected by Free of Charge. See Free Nationwide Collection Service.

Arrange your own delivery. We strongly recommend that any deliveries arranged by you include tracking and insurance. Proof of postage is recommended for any item. Musical-Money Ltd can not be held liable for any item posted by you that is lost or damaged in transit.

For large collections and studio clear outs, a Musical Money representative will visit (subject to location).

You can visit us at our premises. (Visits are strictly by appointment)

Return Equipment Charges

If equipment arrives not as described and a revised offer is refused, there is a return charge of £19.99. If a guitar box has been purchased, your box cost will not be refunded as the guitar will be returned inside the box. Please note, we do not profit in any way from the return charge, this covers our courier fees only.

Delivery Damage and loss for items purchased by Musical Money Ltd Including Part Exchange items

If you are organizing your own delivery, we highly recommend tracking and insurance. We can not be held responsible for any equipment that arrives to us in a condition significantly other than the one agreed in our initial valuation. Musical-Money Ltd can not be held liable for any equipment that has been lost, broken or damaged in transit when the delivery has been arranged by you.

If Musical-Money has arranged delivery from your premises to ours, all equipment will be fully insured.

Ownership

Musical-Money Ltd does not deal in stolen equipment. We work with local crime prevention authorities and if we feel we need to ascertain proof of ownership, we are within our rights to take necessary steps to confirm that a piece of equipment is not stolen. If it is proven that a piece of equipment is stolen, we will inform the correct authority and steps will be taken to return the property to the rightful owner and prosecution may follow.

VAT

We operate the Margin Scheme and in the majority of cases VAT is non-reclaimable.

Events Outside Of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

General Terms

Musical-Money Ltd reserves the right to refuse any equipment.